Please note: the contracted provider of Biometric Collection Centres in Kampala, Addis Ababa and Accra will be changing from TLS to VFS Global in May 2019.
Applicants are advised that it is their responsibility to ensure that all appointments for biometric collection are made using the correct provider.
Please see the table below for the transition dates:
|
Location |
TLS Last Day |
TLS Website |
VFS First Day |
VFS Website |
|
Kampala |
10 May 2019 |
13 May 2019 |
||
|
Addis Ababa |
17 May 2019 |
20 May 2019 |
||
|
Accra |
24 May 2019 |
27 May 2019 |
Alternative to online lodgement
If you choose not to lodge the visa application online, you may be able to lodge a paper application for some visa types at the TLScontact, Australian Visa Application Centre (AVAC) Nairobi, either in person or via courier. Please note that an additional service fee is payable to TLScontact if you wish to use this service. There will also be a service fee payable for the collection of biometrics at an AVAC, which is a requirement for residents in certain countries. For more information on how to lodge your visa application at the TLScontact AVAC, including relevant forms, please see their website: https://au.tlscontact.com/
The Australian government has special arrangements in:
To lodge applications from other countries See: Other Countries
To Lodge Student Applications See: the Australian High Commission in Pretoria African Student Hub
Ethiopia
From 20 May 2019, the Australian Biometric Collection Centre in Addis Ababa will be located at:
VFS Ethiopia
4th Floor, Morning Star Mall
Bole Medihanialem
Addis Ababa
You are encouraged to lodge your visa application online.
Visa applicants in Ethiopia who are unable to lodge online will be required to courier their applications to the AVAC in Nairobi using the address below:
The Australian Visa Application Centre in Kenya:
TLS Contact
Unit 2, 1st Floor
9 West Building
Westlands, Nairobi
Kenya
Please Note: It is strongly recommended that you use a reputable courier to send paper applications to the AVAC in Kenya. The Department of Home Affairs and TLS Contact will take no responsibility for applications sent by regular mail which are not received at the AVAC.
Visa applicants in Ethiopia will be sent a letter requiring them to attend the ABCC in person to provide their biometrics. Bookings are mandatory for biometric collection at the ABCC.
The ABCC will charge a service fee for the collection of biometrics.
For appointments before 17 May 2019 please book with TLS Addis Ababa
The TLS Biometrics Collection Centre in Ethiopia is located at the following address:
TLS Contact
Capital Hotel and Spa
Hailegebresilasse Avenue
Addis Ababa
Ethiopia
Website: au.tlscontact.com/
Opening hours 08:30am to 3:00 pm. Monday to Friday-Addis Ababa time (Except for Public Holidays)
Call centre hours:Telephone: +27 (0) 12 472 3800.
9:30 am to 3:00 pm Monday to Friday (Addis Ababa time)
Note: International call charges apply. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.
For appointments after 20 May 2019 please book with VFS Addis Ababa
From 20 May 2019 the Australian Biometrics Collection Centre in Ethiopia will be located at the following address:
VFS Ethiopia
Australian Biometrics Collection Centre
Morning Star Mall, 4th Floor
Bole Medihanialem
Addis Ababa, Ethiopia
For further information, please contact VFS Ethiopia using the methods below:
Call Centre
+251 960437204
info.ausethiopia@vfshelpline.com
Ghana
From 27 May 2019 the Australian Biometric Collection Centre in Accra will be located at:
VFS Ghana
1st Floor, Atlantic Towers
Liberation Road, Airport City
Accra, Ghana
You are encouraged to lodge your visa application online.
Visa applicants in Ghana who are unable to lodge online will be required to courier their applications to the AVAC in Nairobi using the address below:
The Australian Visa Application Centre in Kenya:
TLS Contact
Unit 2, 1st Floor
9 West Building
Westlands, Nairobi
Kenya
Please Note: It is strongly recommended that you use a reputable courier to send paper applications to the AVAC in Kenya. The Department of Home Affairs and TLS Contact will take no responsibility for applications sent by regular mail which are not received at the AVAC.
Visa applicants in Ghana will be sent a letter requiring them to attend the ABCC in person to provide their biometrics. Bookings are mandatory for biometric collection at the ABCC.
The ABCC will charge a service fee for the collection of biometrics.
For appointments before the 24th of May 2019, please book with TLS Accra
The Biometrics Collection Centre in Ghana is located at the following address:
TLS Contact
1st Floor Emporium,
Movenpick Ambassador Hotel,
Independence Avenue,
PMB CT 483 Cantonments
Accra
Ghana
Opening hours: 08:30 am to 3:00 pm. Monday to Friday (Except for Public Holidays)
Call centre hours: Telephone: +27 (0) 12 472 3800
08:30 am to 3:00 pm Monday to Friday (Accra time)
Note: International call charges apply. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays
For appointments after the 27th of May 2019, please book with VFS Ghana
From 27 May 2019, the Biometric Collection Centre in Accra will be located at:
VFS Ghana
1st Floor, Atlantic Towers
Liberation Road, Airport City
Accra, Ghana
Kenya
If you are lodging a paper-based visa application, you will need to visit the Australian Visa Application Centre. You will need to submit your application, pay the visa application fee, service charge and have your biometrics collected. Please note that each person included in the visa application must attend the AVAC in person to have their biometrics collected.
Teleperformance is contracted to operate AVACs in Africa. See: au.tlscontact.com/
Bookings are mandatory for visa application lodgement at the AVAC and can be made here: Nairobi
The Australian Visa Application Centre in Kenya is located at the following address:
TLS Contact
Unit 2, 1st Floor
9 West Building
Westlands, Nairobi
Kenya
Website: au.tlscontact.com/
Opening hours: 8:30 am to 3.00 pm. Monday to Friday -Nairobi time(Except for Public Holidays)
Call Centre hours:8:30 am to 3:00 pm Monday to Friday (Nairobi time).Telephone: +27 (0) 12 472 3800
Note: International call charges apply. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.
Uganda
We recommend that applicants in Uganda apply online. If you wish to apply via courier, please see details under
You are encouraged to lodge your visa application online.
Visa applicants in Uganda who are unable to lodge online will be required to courier their applications to the AVAC in Nairobi using the address below:
TLS Contact
Unit 2, 1st Floor
9 West Building
Westlands, Nairobi
Kenya
Please Note: It is strongly recommended that you use a reputable courier to send paper applications to the AVAC in Kenya. The Department of Home Affairs and TLS Contact will take no responsibility for applications sent by regular mail which are not received at the AVAC.
Visa applicants in Uganda will be sent a letter requiring them to attend the ABCC in person to provide their biometrics. Bookings are mandatory for biometric collection at the ABCC.
The ABCC will charge a service fee for the collection of biometrics.
The Australian Biometric Collection Centre in Uganda is located at the following address:
VFS Uganda
Wing “B”,1st floor,
Lugogo House, Lugogo Bypass,
Kampala, Uganda
Website: www.vfslgobal.com/australia/uganda
Opening hours: 8:00am to 3:00pm pm Monday to Friday (Except for Public Holidays)
Call centre hours :Telephone: +27 0700113549
8:00am to 3:00 pm Monday to Friday (Kampala time)
Other Countries
If you are lodging your application from a country other than Ethiopia, Ghana or Kenya, you are encouraged to apply online. Please see https://www.homeaffairs.gov.au/Trav
If you are unable to lodge your visa application online, you may send a paper application by courier to:
Before 7 June 2019:
Australian High Commission
P.O. Box 3008-00621
Limuru Road, Rosslyn
Nairobi, Kenya
After 10 June 2019:
VFS Australian Visa Application Centre
5th Floor, Parkfield Building
Muthangari Drive, Off Waiyaki Way
Westlands, Nairobi, Kenya
Passports should not be submitted with a visa application. Instead, clear photocopies of the passport photo page and all used pages from the current and any previous passports must be submitted.
All paper applications submitted to the VFS AVAC will incur a processing fee. For further information on payment of the service fee, please visit VFS Global.