Please note: the contracted provider of Biometric Collection Centres in Kampala, Addis Ababa and Accra will be changing from TLS to VFS Global in May 2019.
Applicants are advised that it is their responsibility to ensure that all appointments for biometric collection are made using the correct provider.
Alternative to online lodgement
If you choose not to lodge the visa application online, you may be able to lodge a paper application for some visa types at the Australian Visa Application Centre (AVAC) Nairobi, either in person or via courier. Please note that an additional service fee is payable if you wish to use this service. There will also be a service fee payable for the collection of biometrics at an AVAC, which is a requirement for residents in certain countries. For more information on how to lodge your visa application at the AVAC in Nairobi, including relevant forms, please see the VFS website: https://www.vfsglobal.com/Australia/Kenya/
The Australian government has special arrangements in:
To lodge applications from other countries See: Other Countries
To Lodge Student Applications See: the Australian High Commission in Pretoria African Student Hub
Ethiopia
The Australian Biometric Collection Centre in Addis Ababa is located at:
VFS Ethiopia
4th Floor, Morning Star Mall
Bole Medihanialem
Addis Ababa
You are encouraged to lodge your visa application online.
Visa applicants in Ethiopia who are unable to lodge online will be required to courier their applications to the AVAC in Nairobi using the address below:
The Australian Visa Application Centre in Kenya:
5th Floor, Parkfield Building
Muthangari Drive, Off Waiyaki Way
Westlands, Nairobi, Kenya
Please Note: It is strongly recommended that you use a reputable courier to send paper applications to the AVAC in Kenya. The Department of Home Affairs and VFS will take no responsibility for applications sent by regular mail which are not received at the AVAC.
Visa applicants in Ethiopia will be sent a letter requiring them to attend the ABCC in person to provide their biometrics. Bookings are mandatory for biometric collection at the ABCC.
The ABCC will charge a service fee for the collection of biometrics.
For further information, please contact VFS Ethiopia using the methods below:
Call Centre
+251 960437204
info.ausethiopia@vfshelpline.com
To book an appointment, please visit the following link: VFS Ethiopia
Ghana
The Australian Biometric Collection Centre in Accra is located at:
VFS Ghana
1st Floor, Atlantic Towers
Liberation Road, Airport City
Accra, Ghana
You are encouraged to lodge your visa application online.
Visa applicants in Ghana who are unable to lodge online will be required to courier their applications to the AVAC in Nairobi using the address below:
The Australian Visa Application Centre in Kenya:
5th Floor, Parkfield Building
Muthangari Drive, Off Waiyaki Way
Westlands, Nairobi, Kenya
Please Note: It is strongly recommended that you use a reputable courier to send paper applications to the AVAC in Kenya. The Department of Home Affairs and VFS will take no responsibility for applications sent by regular mail which are not received at the AVAC.
Visa applicants in Ghana will be sent a letter requiring them to attend the ABCC in person to provide their biometrics. Bookings are mandatory for biometric collection at the ABCC.
The ABCC will charge a service fee for the collection of biometrics.
To book an appointment, please visit the following link: VFS Ghana
Kenya
If you are lodging a paper-based visa application, you will need to visit the Australian Visa Application Centre. You will need to submit your application, pay the visa application fee, service charge and have your biometrics collected. Please note that each person included in the visa application must attend the AVAC in person to have their biometrics collected.
VFS is contracted to operate AVACs in Africa. See: VFS Kenya
Bookings are mandatory for visa application lodgement at the AVAC and can be made here: Nairobi
The Australian Visa Application Centre in Kenya is located at the following address:
VFS Australian Visa Application Centre
5th Floor, Parkfield Building
Muthangari Drive, Off Waiyaki Way
Westlands, Nairobi, Kenya
Website: https://www.vfsglobal.com/Australia/Kenya/index.html
To book an appointment, please visit the following link: VFS Kenya
Uganda
You are encouraged to lodge your visa application online.
Visa applicants in Uganda who are unable to lodge online will be required to courier their applications to the AVAC in Nairobi using the address below:
VFS Australian Visa Application Centre
5th Floor, Parkfield Building
Muthangari Drive, Off Waiyaki Way
Westlands, Nairobi, Kenya
Please Note: It is strongly recommended that you use a reputable courier to send paper applications to the AVAC in Kenya. The Department of Home Affairs and VFS will take no responsibility for applications sent by regular mail which are not received at the AVAC.
Visa applicants in Uganda will be sent a letter requiring them to attend the ABCC in person to provide their biometrics. Bookings are mandatory for biometric collection at the ABCC.
The ABCC will charge a service fee for the collection of biometrics.
The Australian Biometric Collection Centre in Uganda is located at the following address:
VFS Uganda
Wing “B”,1st floor,
Lugogo House, Lugogo Bypass,
Kampala, Uganda
Website: www.vfslgobal.com/australia/uganda
Other Countries
If you are lodging your application from a country not mentioned above, you are encouraged to apply online. Further information can be found here.
If you are unable to lodge your visa application online, you may send a paper application by courier to:
VFS Australian Visa Application Centre
5th Floor, Parkfield Building
Muthangari Drive, Off Waiyaki Way
Westlands, Nairobi, Kenya
Please Note: It is strongly recommended that you use a reputable courier to send paper applications to the AVAC in Kenya. The Department of Home Affairs and VFS will take no responsibility for applications sent by regular mail which are not received at the AVAC.
Passports should not be submitted with a visa application. Instead, clear photocopies of the passport photo page and all used pages from the current and any previous passports must be submitted.
All paper applications submitted to the VFS AVAC will incur a processing fee. For further information on payment of the service fee, please visit VFS Global.