Australian High Commission
Republic of Kenya

Alternative to online lodgement

Please note: the contracted provider of Biometric Collection Centres in Kampala, Addis Ababa and Accra will be changing from TLS to VFS Global in May 2019.

Applicants are advised that it is their responsibility to ensure that all appointments for biometric collection are made using the correct provider.

Please see the table below for the transition dates:

Location

TLS Last Day

TLS Website

VFS First Day

VFS Website

Kampala

10 May 2019

TLS Uganda

13 May 2019

VFS Uganda

Addis Ababa

17 May 2019

TLS Ethiopia

20 May 2019

VFS Ethiopia

Accra

24 May 2019

TLS Ghana 

27 May 2019

VFS Ghana

 

Alternative to online lodgement

If you choose not to lodge the visa application online, you may be able to lodge a paper application for some visa types at the TLScontact, Australian Visa Application Centre (AVAC) Nairobi, either in person or via courier. Please note that an additional service fee is payable to TLScontact if you wish to use this service. There will also be a service fee payable for the collection of biometrics at an AVAC, which is a requirement for residents in certain countries. For more information on how to lodge your visa application at the TLScontact AVAC, including relevant forms, please see their website: https://au.tlscontact.com/

The Australian government has special arrangements in:

To lodge applications from other countries  See: Other Countries

To Lodge Student Applications See: the Australian High Commission in Pretoria African Student Hub

Ethiopia

From 20 May 2019, the Australian Biometric Collection Centre in Addis Ababa will be located at:

VFS Ethiopia

4th Floor, Morning Star Mall

Bole Medihanialem

Addis Ababa

You are encouraged to lodge your visa application online.

Visa applicants in Ethiopia who are unable to lodge online will be required to courier their applications to the AVAC in Nairobi using the address below:

The Australian Visa Application Centre in Kenya:

TLS Contact
Unit 2, 1st Floor
9 West Building
Westlands, Nairobi
Kenya

Please Note: It is strongly recommended that you use a reputable courier to send paper applications to the AVAC in Kenya. The Department of Home Affairs and TLS Contact will take no responsibility for applications sent by regular mail which are not received at the AVAC.

Visa applicants in Ethiopia will be sent a letter requiring them to attend the ABCC in person to provide their biometrics. Bookings are mandatory for biometric collection at the ABCC.

The ABCC will charge a service fee for the collection of biometrics.

 

For appointments before 17 May 2019 please book with TLS Addis Ababa

The TLS Biometrics Collection Centre in Ethiopia is located at the following address:

TLS Contact
Capital Hotel and Spa
Hailegebresilasse Avenue
Addis Ababa
Ethiopia

Website: au.tlscontact.com/

Opening  hours 08:30am to 3:00 pm. Monday to Friday-Addis Ababa time  (Except for Public Holidays)

Call centre hours:Telephone: +27 (0)  12  472  3800.
9:30 am to 3:00 pm Monday to Friday (Addis Ababa time)

Note: International call charges apply. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.

 

For appointments after 20 May 2019 please book with VFS Addis Ababa

From 20 May 2019 the Australian Biometrics Collection Centre in Ethiopia will be located at the following address:

VFS Ethiopia

Australian Biometrics Collection Centre

Morning Star Mall, 4th Floor

Bole Medihanialem

Addis Ababa, Ethiopia

For further information, please contact VFS Ethiopia using the methods below:

Call Centre

 +251 960437204

Email

info.ausethiopia@vfshelpline.com

Ghana

From 27 May 2019 the Australian Biometric Collection Centre in Accra will be located at:

VFS Ghana

1st Floor, Atlantic Towers

Liberation Road, Airport City

Accra, Ghana

You are encouraged to lodge your visa application online.

Visa applicants in Ghana who are unable to lodge online will be required to courier their applications to the AVAC in Nairobi using the address below:

The Australian Visa Application Centre in Kenya:

TLS Contact
Unit 2, 1st Floor
9 West Building
Westlands, Nairobi
Kenya

Please Note: It is strongly recommended that you use a reputable courier to send paper applications to the AVAC in Kenya. The Department of Home Affairs and TLS Contact will take no responsibility for applications sent by regular mail which are not received at the AVAC.

Visa applicants in Ghana will be sent a letter requiring them to attend the ABCC in person to provide their biometrics. Bookings are mandatory for biometric collection at the ABCC.

The ABCC will charge a service fee for the collection of biometrics.

 

For appointments before the 24th of May 2019, please book with TLS Accra

The Biometrics Collection Centre in Ghana is located at the following address:

TLS Contact

1st Floor Emporium,
Movenpick Ambassador Hotel,
Independence Avenue,
PMB CT 483 Cantonments
Accra
Ghana

Opening hours: 08:30 am to 3:00 pm. Monday to Friday (Except for Public Holidays)

Call centre hours: Telephone: +27 (0) 12 472 3800
08:30 am to 3:00 pm Monday to Friday (Accra time)

Note: International call charges apply. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays

 

For appointments after the 27th of May 2019, please book with VFS Ghana

From 27 May 2019, the Biometric Collection Centre in Accra will be located at:

VFS Ghana

1st Floor, Atlantic Towers

Liberation Road, Airport City

Accra, Ghana

 

Kenya

If you are lodging a paper-based visa application, you will need to visit the Australian Visa Application Centre. You will need to submit your application, pay the visa application fee, service charge and have your biometrics collected. Please note that each person included in the visa application must attend the AVAC in person to have their biometrics collected.

Teleperformance is contracted to operate AVACs in Africa. See: au.tlscontact.com/

Bookings are mandatory for visa application lodgement at the AVAC and can be made here: Nairobi

The Australian Visa Application Centre in Kenya is located at the following address:

TLS Contact
Unit 2, 1st Floor
9 West Building
Westlands, Nairobi
Kenya

Website: au.tlscontact.com/

Opening hours: 8:30 am to 3.00  pm.  Monday to Friday -Nairobi time(Except for Public Holidays)

Call Centre  hours:8:30 am to 3:00  pm Monday to Friday (Nairobi time).Telephone: +27 (0) 12 472 3800

Note: International call charges apply. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.

Uganda

We recommend that applicants in Uganda apply online. If you wish to apply via courier, please see details under

You are encouraged to lodge your visa application online.

Visa applicants in Uganda who are unable to lodge online will be required to courier their applications to the AVAC in Nairobi using the address below:

TLS Contact
Unit 2, 1st Floor
9 West Building
Westlands, Nairobi
Kenya

Please Note: It is strongly recommended that you use a reputable courier to send paper applications to the AVAC in Kenya. The Department of Home Affairs and TLS Contact will take no responsibility for applications sent by regular mail which are not received at the AVAC.

Visa applicants in Uganda will be sent a letter requiring them to attend the ABCC in person to provide their biometrics. Bookings are mandatory for biometric collection at the ABCC.

The ABCC will charge a service fee for the collection of biometrics.

The Australian Biometric Collection Centre in Uganda is located at the following address:

VFS Uganda

Wing “B”,1st floor,

Lugogo House, Lugogo Bypass,

Kampala, Uganda

Website: www.vfslgobal.com/australia/uganda

Opening hours: 8:00am to 3:00pm pm Monday to Friday (Except for Public Holidays)

Call centre hours :Telephone: +27 0700113549
8:00am to 3:00 pm Monday to Friday (Kampala time)

Other Countries

If you are lodging your application from a country other than Ethiopia, Ghana or Kenya, you are encouraged to apply online. Please see https://www.homeaffairs.gov.au/Trav

If you are unable to lodge your visa application online, you may send a paper application by courier to: 

Before 7 June 2019:

Australian High Commission

P.O. Box 3008-00621

Limuru Road, Rosslyn

Nairobi, Kenya

 

After 10 June 2019:

VFS Australian Visa Application Centre

5th Floor, Parkfield Building

Muthangari Drive, Off Waiyaki Way

Westlands, Nairobi, Kenya

Passports should not be submitted with a visa application. Instead, clear photocopies of the passport photo page and all used pages from the current and any previous passports must be submitted.

All paper applications submitted to the VFS AVAC will incur a processing fee. For further information on payment of the service fee, please visit VFS Global.