Due to the Covid-19 global pandemic, only essential staff are working at the Australian High Commission on intermittent basis. To ensure that you receive response to your email, please redirect your email to either of the following mailboxes (whichever is appropriate).
Further information on COVID-19 can be found at the below links:
Visas, Migration and Citizenship
The Immigration Section of the Australian High Commission receives and processes visa and citizenship applications for people intending to travel to Australia. Travellers of all nationalities, except citizens of Australia and New Zealand, need to obtain a visa prior to travelling to Australia.
Entry into the Australian High Commission for visa, immigration and citizenship matters is by appointment only.
Please use our online enquiry form if you would like to make an immigration enquiry or would like to make an appointment at the Australian High Commission.
To find out which visa option is for you, see: Find a Visa
June 2019: The provider of the Australian Visa Application Centre (AVAC) in Nairobi and the Australian Biometric Collection Centres (ABCC) in Accra, Addis Ababa ad Kampala has changed from TLS to VFS.
Nairobi AVAC: Applicants must make appointments with VFS to lodge a visa application or have their biometrics collected at the AVAC in Nairobi. If you need to make an appointment with the AVAC you can do so here.
Accra ABCC: Applicants must make an appointment with VFS to have their biometrics collected at the ABCC in Accra. If you need to make an appointment with the ABCC you can do so here.
Addis Ababa ABCC: Applicants must make an appointment with VFS to have the biometrics collected at the ABCC in Addis Ababa. If you need to make an appointment with the ABCC you can do so here.
Kampala ABCC: Applicants must make an appointment with VFS to have the biometrics collected at the ABCC in Kampala. If you need to make an appointment with the ABCC you can do so here.
July 2018: Changes to Australian Visa Application Centres in Ethiopia and Ghana
As part of the Department of Home Affairs' digital reforms, from 1 July 2018, visa applicants in Ethiopia and Ghana will no longer be able to lodge paper visa applications at the Australian Visa Application Centres (AVAC) in Addis Ababa and Accra. From this date both of these AVACs will become Australian Biometric Collection Centres (ABCC). Visa applicants from Ethiopia and Ghana are strongly encouraged to lodge visa applications online. Further information on how to lodge online is available here.
Where applicants are unable to lodge online they will be required to courier their applications to the Australian Visa Application Centre (AVAC) in Nairobi. Further information is available here.
July 2018: Changes to the lodgement of partner and transit visas
From 1 July 2018, applicants are no longer able to lodge paper applications for either partner (subclasses 100, 300, 309) or transit visas (subclass 771). Applications for these types of visas must now be lodged online. Further information on how to lodge online is available here.
Beware of Visa Scams
The Australian High Commission in Nairobi has become aware of several visa scams. Please be cautious of any person offering 'guaranteed' Australian visas.
The Australian High Commission in Nairobi provides Visa and Immigration services to residents of Kenya and 21 other countries in East, Central and West Africa. The Australian High Commission is also responsible for the Refugee and Humanitarian program for all sub-Saharan Africa.
For more information including how to contact us see: Immigration Services
Student visa applications are now processed by the Student hub at the Australian High Commission, Pretoria. See: African Student Hub
As the Australian High Commission in Nairobi covers a large area for immigration services, there are several ways a visa application can be lodged. See: Making a Visa Application
Visa Application Charges
For information on Visa charges click here
It is the responsibility of the visa applicant to include all information and documentation required to support their visa application. Visa applications may be decided without the Australian High Commission contacting the applicant to request further information.
The Australian High Commission will not provide advice or guidance to prospective visa applicants on the type of documents that should be provided in support of a visa application. Information on the types of documents that should be included with a visa application is available on the Department of Home Affairs website, is included as part of the visa application form, or is available through Application Document Checklists available on the VFS website. Alternatively, you could consult with a registered migration agent.
For further information see: Application Document Checklist
Processing time for individual applications will vary and is dependent on a number of factors, including the complexity of the case, the planning levels and priority for the visa category and the number of applications lodged. Every year the Australian Government sets the overall migration program as part of the Budget process. See: Nairobi Processing Times
Citizenship by Descent : New Application Procedure
From 1 October 2020, new Citizenship by descent applications lodged outside Australia will be processed in Australia instead of the nearest Australian Embassy or Consulate. Paper applications should be addressed to:
Department of Home Affairs
GPO Box 794
HOBART TAS 7001
We strongly recommend that applications are lodged online. Applying online is our preferred way, it helps us to process your application faster.
Collecting Citizenship by Descent Certificates
Please arrange for collection of the citizenship by descent (CBD) certificate from the Department of Home Affairs, Nairobi Kenya through the following methods:
Collection in person from the Department of Home Affairs, Nairobi, Kenya
Access to the Department of Home Affairs Nairobi Kenya is by appointment only.
Appointments to collect CBD certificates are available between 09.00 – 10.00am from Monday to Friday. To book an appointment, please send an email to [email protected].
Please note that you will not be granted access to the Department of Home Affairs if you have not booked an appointment. Booking an appointment with the Department of Foreign Affairs and Trade will not gain you access to the Department of Home Affairs. Please ensure that you have booked an appointment directly with the Department of Home Affairs.
If you are sending a third party to collect the certificate on your behalf, you are required to provide their full name and an authorisation letter to [email protected] when booking the appointment. Appointments will not be booked in cases where an authorisation letter for collection has not been received.
Collection by courier
If you are unable to collect the CBD certificate in person, please arrange for a courier service to collect the document from the Department of Home Affairs, Nairobi, Kenya. All costs associated with the courier services are the responsibility of the client.
Please note that the Department of Home Affairs in Nairobi will not send certificates to other Australian missions for collection.
For information on Citizenship Fees click here