Important information for making a visa application
Where possible, the preferred visa application method is online lodgement. Lodging a online is a quick and cost-effective means of applying for an Australian visa.
To start an application, you will first need to create your own online ImmiAccount. ImmiAccount lets you create and manage all your online visa applications in one place. You can use your account to:
- lodge and pay for your visa application;
- continue a saved application;
- attach documents if required; and
- check the progress of your application.
You can create an ImmiAccount here
Alternative to online lodgement are available here
You must lodge a complete visa application
Priority is given to assessing complete applications.
A complete application is one that provides all information necessary for a decision to be made. You should support your application with as much information as possible at the time of lodgement as a decision may be made solely on the information that you have provided with your application. If you do not provide a complete application, your visa application may be refused.
You may be asked to provide further documents or information relating to your particular circumstances after your application has been lodged. You should provide certified copies of all documents. Documents that are not certified will not be accepted. You must provide an English translation of any document in another language.
You should lodge your visa application well in advance of your planned date of travel
Applications must be lodged with plenty of time before your planned date of travel. If you do not lodge your application in a timely manner you may find that you visa is not granted in time for your intended travel.
If you enter into any financial commitments prior to the grant of the visa, you do so at your own risk
An airline ticket is not a visa requirement and does not in itself lead to a visa being granted. You should not make unalterable or non-refundable travel arrangements until you have confirmation that you have been granted a visa to travel to Australia. The Department of Home Affairs will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.
You can appoint an authorised person for the purposes of communication with the Department
Australian privacy laws prevent this office from responding to enquiries from people not authorised by the applicant. This includes the person providing support to the application. If you want to authorise another person to be able to discuss your application with this office, or for them to receive correspondence about the application, you should indicate this on the application form, a written statement or by using a Form 956.
You must provide a certified translation of documents not in English
All supporting documentation must be in English, or accompanied by a certified translation. Any documents submitted in languages other than English which are not accompanied by a certified translation, cannot be taken into consideration in the assessment of your application.
All applicants for a visa to Australia must meet health requirements. Whether you are required to undergo a chest xray, medical examination or provide a medical fitness certificate depends on:
1. How long you intend to stay in Australia
2. Your intended activities in Australia, and
3. How old you are.
Please visit the Department of Home Affairs website for more information about medical requirements, including a list of doctors in Africa who can undertake medical examinations on behalf of the Australian Government.
See: Overview of health requirement
If you already know that the visa you want to apply for requires a medical examination, you may also arrange to undertake your medical examination before you lodge. You will need to have a HAP ID number before you go to the doctor. For more information and obtaining a HAP ID see: My health declarations
If you have completed your medical examination before you lodge your application, please note this on your application.
Visa label free travel
Australia is visa label free. Visas are recorded electronically and will be confirmed by airline staff when you board your plane for Australia, and by Australian border officials when you arrive in Australia. If you are granted a visa, you will be sent a notification letter that you should take with you when you travel. You should check your personal details (name, date of birth and passport number) on the letter to ensure they are correct.
If your visa application is refused the decision cannot be revisited by this office
If your visa application is refused, you may have the right to seek review to a merits review tribunal in Australia. Your refusal notification letter will provide information on how to seek review.
If you do not have access to review, the decision cannot be revisited by this office. It is always open to you to lodge a new visa application if you wish. However, unless circumstances changes significantly or if you provide substantial new information, there is no guarantee of a different outcome.
For more information on review of visa decisions, see: Review of Visa Decisions